I knew I would have a better quality of life instantly when my splinter was removed from my nose. My surgeon had removed 2 large polyps and straightened my septum, but little did I know I would actually be able to breathe so easily and get 6 uninterrupted hours of sleep for the first time in as long as I can remember. I never knew people could actually get so much air through their nose! I was so thankful for my dentist who completed a thorough evaluation on me and gave me a referral to an excellent surgeon (Dr. Samuel Bailey, MD).
I’ve been under the care of many different doctors over the years, none of which had properly explained or presented the seriousness of my conditions to me nor the benefits that I could gain by having them taken care of. It was not until I met with Dr. Stephanie Wagner-Kethcart that I received a thorough evaluation. She offered me treatment recommendations by using my diagnostic imaging results to show me what I needed to have done.
I mention this to all of us as professionals to reflect on how we present and engage those we work for. Do we present to them in such a way that we assume we are understood rather than know we are understood? Do we use too many terms that they may be unfamiliar with? Do we consider how life-changing the results of our care can be to them?
Be the best resource you can for your patients. The rewards to you and to them will be multifold!
“Know who your patient is and cater to them.”– Unknown