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How Do You “Feel”? Pt 1 Of 2

What does it feel like for your customer, or anyone that walks through the door? This “door”, is anywhere you engage people about your business; such as your office, your web site, advertising, a special event.

For the greatest and most impactful results, make them feel…

  1. Secure
  2. Important
  3. Like you are listening
  4. That you care

With the goal to make them feel like the job that you are doing is being done …

… On their behalf
… Better than any other dentist could… Or would
… At a price they can justify
… With the outcome beyond their expectations

The problem is, it is easy to become complacent.

So take a moment… Reflect…

Are you providing a profound, compelling, original experience for everyone who comes in contact with you?

“They may forget what you said, but they will never forget how you make them feel.”
– Carol Buchner

About the Author

Steve Anderson is a General Contractor and Owner of Denco Dental Construction, Inc. He is also an author, public speaker and CE instructor. Denco has built well over 1000 new dental offices throughout Arizona. Denco is the only General Contractor endorsed by the Arizona Dental Association.
Steve Anderson portrait

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